Rafael - Our Wolf
double wall oven is only 4 years old. After using the self cleaning
mechanism, it has not been the same. The electronic controls
blink wildly and stop working. Then, they come back on and behave
normally, only to break down again. Worse, there is no online
help for issues on Wolf products as they arise. This is true
not only for our Wolf oven but also our Wolf outdoor grill. After
buying top of the line Wolf appliances, I expected quality product
and service. We did not get either. Wolf and SubZero, be ashamed.
We will tell everyone we know that your product and service are
- I purchased
the 48" Wolf Range with Dual Ovens model no. R48 back in
2006 and paid around $10,000 for it. Last night I was preparing
dinner and I was about to put something in the bigger 30"
oven, but when I opened the door a burst of flames came out.
It burnt my hair, eyebrows, eyelashes and the upper left side
of my face was stung. I was thrown backwards and my back, neck,
right shoulder and left elbow hurts. When checking the website,
I came upon recalls on the smaller 18" oven describing the
exact problem that happened to the 30" oven that was never
- I have two Wolf
Ovens, one Wolf electric Oven, self cleaning and one Wolf gas
Oven, not self cleaning. Purchased in 2009.. Both have large
chips coming off the bottom of oven,. Wolf calls them tiny cracks
called Crazing,. Mine are not "tiny"?. They won't even
offer to come see|. They tell me it will not affect performance!
It certainly affects the appearance and at this rate of cracking
it won't be long before the whole bottom of oven is involved..
Part of the purchase of "high" end products are the
appearance|. I can't believe this is ok'. I am unhappy about
lack of concern from Wolf