Valley - We
have paid to have our model Subzero 550 refrigerator repaired
several times. We have installed 3 coils, a thermostat, a compressor,
three re-charges and a thermocouple. They installed a floor heater
to prevent ice build up (a heater inside the refrigerated portion).
We just had it repaired today, and 10 hours after the service,
the inside temperature is 50 degrees, warmer than before it was
repaired. Is there a class-action suit?
Tiburon - I bought Sub Zero Refrigerator
model 590. The freezer side continues to freeze up and runs down
from the top left side to the bottom. It freezes the whole way
down then if you open the door, it starts to unfreeze and leak
over your floor. This problem has happened 8 times and the service
repair is amounting to a total of $1,860.33. They keep replacing
the same parts. Now they are telling me it will cost another
$507.37 in parts.
City - The Subzero
fridge door cannot be opened, and there is always a pool of water.
I have cleaned the rear drain three times. This 700 model fridge
/ freezer is only two years old. The noise is also terrible.
I had to open the freezer drawers when I went into the kitchen
to stop the fan. This is the most expensive load of rubbish I
have ever seen.
Sausalito - We bought a Sub Zero Refrigerator
500 series 9 years ago and were told this superior product was
built to last 20 years. We are just starting year 9 and are on
our 3rd service call. Of course we are just past the 12 year
warrantee and now need a compressor, filter, etc. which was covered
up until a few months ago. The bill is about $2K to fix. So their
premium product lasts barely 12 years if you spend hundreds and
thousands to continue to repair. This product is a rip off.
- Sub-Zero admitted
that they have a problem to the extent that the model I have
which is a 550-an older model that is now discontinued, cannot
work properly. But Sub-Zero would not agree to replace it. The
refrigerator is built and no other model on the market will fit
within the housing, meaning the entire area has to be refitted,
which is at great expense
Rafael- Our Subzero
Refrigerator 700 BR required repair. The parts were covered under
warranty. Sub Zero gives exclusive contracts for warranty repair.
This allows the repair company to charge a labor rate that is
unreasonable. The repair technician was here for a total of 2
hours and six minutes and we were charged $698 for labor only.
This is $335 per hour, more than most attorneys charge. This
rate is over double what ServiceOne companies would charge. The
difference would certainly cover the cost of the parts.
- I bought a new
SubZero 36" 736TC integrated refrigerator. From the moment
it was installed and turned on 10 days ago, it was noisy. I complained
to the vendor and to the Subzero. The authorized repair service
said the noise was normal. I went to a showroom two days ago
where there was one installed and running and it did not make
noise. Subzero will do nothing about it. They say if the service
man says the noise is normal then there's nothing they need to
do. But it's not normal! I've called two other SubZero dealers
and they both told me they have never heard noise from a SubZero
or had any complaints on this model. I cannot even run the refrigerator
when I'm home. It is the sound of a microwave oven running (
all the time!). I spend $6,500 on this and I have no refrigerator
in my new kitchen.
Novato - I purchased this house 2 months
ago and have had problems with the heat pump since I moved in.
The fan will stop running, there are times when smoke comes out
of the top. Looked like the motor was on fire. Called First American
Home Warranty and they called out Sub-Zero to do a service call.
they came out on Friday(Jan.16) and told us the heater was not
running efficiently and it should be replaced because it cannot
be repaired. Also told us that the unit should have been placed
on a platform and that there were fins missing and coils running
from the unit to the wall of the house was exposed and should
be covered. Now they are claiming that they never said that the
unit needs to be replaced nor are they saying that there is a
problem with it.
Anselmo - After
13 years, compressors, evaporator coils and fans have all been
replaced. Both Subzero Refrigerators are still not cooling properly.
Should I just give up? All foods are constantly being replaced.
It is just frustrating.
Madera - After
two years, my compressor fan is out. Sub-Zero was zero on helping
me find a place that would come out. I would tell them each time
I was told that Sub-Zero did not pay them enough to come out
and find out what was wrong. Finally, searched online and found
ServiceOne that came out and diagnosed the problem and ordered
Greenbrae - I bought a Subzero Refrigerator
floor model and was told it had the same warranty as a brand
new one, after all it was only one year old. Well, the warranty
is basically void because it was on the floor as a model. If
it was only one year old, why drop the warranty? I feel like
I have been had by Sub-Zero and by Lowes where I bought it. All
food has gone bad. The refrigerator was useless.
- I have Sub Zero
Refrigerator model 700TC/I. I would love to understand why lighting
in top refrigerator was changed from two (2) common available
bulbs that cost $1.50 each to four (4) especially made bulbs
which was only available through Sub Zero and cost $42.53 each.
I realized the effect on their profit margin but would like to
think that since I could change the original bulbs 28 times for
the price of one new bulb that there had to be another reason.
- We bought a
home two years ago and one of the reasons was because it had
a beautiful custom kitchen with a Sub Zero refrigerator / freezer.
This SubZero looks beautiful as it is integrated into the cabinetry
however, it has just given us so many problems. In the first
year we lived here, we had the repairman fix it, 12 times in
six months. We had to shut down the refrigerator and use a stand
alone refrigerator in our garage. The temperature will sometimes
go up over 40 degrees and they don't know what to do about it.
I've called Sub Zero but got no satisfaction. The refrigerator
is approximately 14 years and is now out of warranty and it is
so disheartening because a new one is way out of our price range
and we have no other options as the space is too small to fit
an off the rack refrigerator. There are no other options except
to purchase a new one, but we wouldn't because we don't have
that kind of money to waste and the product is awful. I would
never recommend anyone to purchase one.