Anselmo - We purchased
a Kitchenaid Gas Sealed Burner cooktop in early 2009 and had
it installed in a slab granite countertop over an oven. This
was model #KGCS166GSS - a 5 burner model with cast iron (I was
told) burner grates. We cleaned the grates appropriately as per
instructions and never even put them in the dishwasher or dropped
them but after about a year (after ther 1 yr. warranty on parts
expired), a crack developed in one of the grates. It's an $840
fiasco. Almost from the beginning it would not clean the dishes.
They came out dirtier! Food crusted on, glasses with a dirty
grim on the outside, coffee stains still in the cups, silverware
greasy. I called KitchenAid and was told to turn the hot water
temp up on my hot water heater and "Thanks for calling KitchenAid.
Good bye." How does that help my bottom line?
- I bought a KitchenAid
dishwasher (Model: KUDS30IXBL) and within a couple of months,
I noticed that the side air vent was damaging the wood cabinet
and the drawer next to it. I called KitchenAid customer service
and was told that there was nothing they could do about it because,
according to them, the dishwasher was functioning properly. I
called the store where I purchased it from and they sent out
a couple of installers who looked at the damage and said,"I
knew this was going to happen when I saw the side air vent design."
They took a couple of pictures of the damage and said that they
would let their boss know. I have been waiting for two weeks
and no word yet from them.
Madera - My KitchenAid
dishwasher KUDE70CVSS2 Ser# F01302856 was installed on 5/21/2010.
The sanitized light was always blinking at end of Sani-Rinse
cycle: dishes not sanitized. KitchenAid now manufactures junk.
The unit is only 17 months old and the service person said the
main electronics board needs to be replaced. Fortunately, it
is well within the three year extended warranty so the service
call etc. is free. This unit is a free replacement for another
KitchenAid dishwasher, which the extended warranty provider deemed
a lemon two months before the end of the three year extended
warranty contract expired.
- Lucky us! If
you purchase a KitchenAid dishwasher, be sure to buy at least
the three year extended warranty. Also, read the contract fine
print to determine what circumstances your dishwasher will be
deemed a lemon and replaced. Not all extended warranty providers
have a lemon clause in their contract. Do not purchase an extended
warranty unless the contract has a lemon clause. And do not purchase
a KitchenAid dishwasher without lemon clause coverage.
- We purchased
KitchenAid KUDS30IVWH3 a year and a half ago from Lowe's. All
new dishwashers have a new connector that hooks the water supply
to dishwasher. It simply screws onto a plastic piece. Over time
this connector simply came loose. It flooded our kitchen and
laundry room which has been three months of restoration - new
floors, rebuilt cabinets, etc. And it cost many thousands of
dollars for the insurance company. It has been a serious problem.
The plumber said these new connectors are not safe and he gets
nervous every time he installs one. He said they cannot be refit
with a different connector. I am the second person he has had
with major flooding in the home due to the new connectors. He
said the European dishwashers still have the old brass connectors.
This KitcheAid dishwasher was purchased at Low's. It is a KUDS30IXSS1.
The serial number is F10101981. They sent me a warranty expiration
notice, it expires 2/25/2012. I wouldn't spend one more dime
Dishes have to
be prewashed before loading them in KitchenAid dishwasher. Everything
comes out filthy after they are washed. Everything has a dingy
film over it. I always wonder if we are going to get sick eating
off the dishes. The dishwasher takes way too long to run the
cycle. If you don't use the heat dry the dishes don't dry at
all. All of my black cooking utensils are so discolored. I have
been throwing them away and replacing them. My old Whirlpool
did a wonderful job on the dishes and it cost about half of what
this one did. It was about 5 yrs old and I gave it to my Mother-in-law.
The only thing I can say about this Kitchenaid that I like is
it is very quiet. I wish I could afford to get rid of this thing.
I would sent it to good will and recoup a little of my money
at least as a donation.
- I installed
a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel.
I have to wash the dishes before I put them into the dishwasher
or they leave dried food on them. The cable pulley broke and
came crashing down on my leg. The door is very heavy. I was very
fortunate that I was bruised rather than fractured. Also, there
was a very loud clashing noise when the blade goes around. Now,
I am not using it at all and must call a repair person. Of course,
it is no longer under warranty. What a shame that I paid so much
for a worthless appliance.
Novato -It was terrible. I purchased
a KitchenAid dishwasher (model KUDS30CXWH) 10 months ago, and
it's been one problem after another. After a few months, the
"buttons" stopped working. A few months later, it would
rinse, then the rack wheels broke, and now it won't run at all.
I replaced the card but I needed a bar. Of course, it takes a
week to get the bar. KitchenAid doesn't care.
Fairfax - KitchenAid dishwasher's control
panel will turn on or off at unspecified times. It starts up
at the slightest accidental brush of the panel and sometimes
turns itself off in the middle of washing/rinsing cycle. My old
DW was a KitchenAid and very dependable but has finally deceased.
I hate this one and have had it less than three months. It is
worthless and a headache to use.
- KitchenAid model
KUDS01FKSS1 is a **! We have been through 3 door pulleys, a door
seal, and motor, all at my expense. Now the door will not remain
shut and is essentially useless. For the price we paid for this
unit, Kitchen Aid/Whirlpool should be pursued for ripping off
their customers. I'm surprised that they can get away with producing
such lousy products. All potential buyers should read the reviews
on their appliances.
Sausalito - I purchased a KitchenAid Dishwasher
KUDS30CSX in March. This is our 3rd call and 5th visit (including
the 2 for replacing the parts once they came in). We have had
the whole electrical panel replaced twice now. This time, the
upper basket wheels are broken (one on each side). The locks
do not hold fast and the rack slides out, falling off its guide.
I also requested a silverware basket replacement as the basket
came with one hole in the bottom, but now has two adjacent to
each other. In all the years we've had dishwashers of varying
brands, I have never had a basket come apart. This is by far
the most we've spent on a dishwasher and here we are replacing
Lucas Valley - KitchenAid dishwasher KUDS35FXSS
that retails for over $1000 was installed. One month later, the
vent on the side of the door blew steam on my new Cherry cabinets
damaging the finish. Talking to KitchenAid is useless. They made
me purchase a $6.00 part (and pay $15 in shipping) to divert
the steam from the vent. Don't they have engineers who could
have figured out that you should blow hot steam on wood cabinets?
San Anselmo - Our Kitchenaid microwave was
bought in 2007 and it is terrible. The door is cracked where
they put the screw in too tight. The biggest concern is that
it turns on by itself. We have already had it repaired once because
it would not heat correctly, of course, not under warranty! Now,
like many others, we get an F2 locked message and have to unplug
it or the microwave runs by itself. What a terrible product.
We bought all our KitchenAid Appliances--microwave, oven, range,
cooktop, refrigerator and dishwasher--at Lowe's and they have
only lasted five years. Even the refrigerator was cheaply made!
Marin City - Our KitchenAid Microwave #KHMS155LSS-4
(manufactured May 2006) has been beeping randomly and flashing
the Lock key or F2. Nothing short of disconnecting will stop
the beeping. Even after disconnecting the unit, I will power
it back up & the Lock key or F2 will appear again & the
microwave will not work at all. The beeping will continue for
minutes on end. This product is dangerous and after having read
the same complaints on Consumer Affairs website, it's a wonder
why it has not been recalled as some consumers have stated that
the microwave will suddenly turn on.
Tiburon - Our KitchenAid Microwave #KHMS155LSS-3
has been beeping randomly and nothing short of disconnecting
it works. Then I found it running by itself without anything
inside. We are leasing out our home and after looking at all
of the reviews I am so worried about the house burning down from
a known faulty device. This product is dangerous and should be
recalled. Is KitchenAid waiting until someone dies from this
Larkspur - We have a KitchenAid microwave
model # KHMS155LSS-3 that turns itself on by itself. I cannot
tell you how frightening that was to discover it running all
night. And then when we turned it off, it came on again. We called
KitchenAid customer service. They were aware of the problem and
offered to replace the panel. However, they should do a recall
on this product. We depend on them to let the consumer know of
dangerous faults in their products. My wish is to have this product
recalled before someone is injured or lose their home due to
- The Glass Plate
mysteriously melted after the sensor pad had started fading.
Has anyone had this happen to them? KitchenAid would not offer
any help even though the microwave is only a year old.
- We have a KitchenAid
Range Hood Microwave model KHMS155LSS-2. It starts and stops
on its own. Now, an F2 code is popping up and then PAN. I called
KitchenAid safety at 800-331-7456. It is a known issue and they
are sending the part and someone to fix it free of charge even
though I bought the microwave in September 2009. Way to go KitchenAid.!!
Ross - I just came back from a week's
vacation to find my KitchenAid microwave had been on fire. It
turned itself on while I was away and caught on fire! The entire
thing is melted inside. The silver circular thing on top is hanging
down and the door even melted. My kitchen cabinets have been
damaged. Thank God my house did not burn down!
Novato - Same issue as many others have
reported. Our Kitchen Aid Model KHMS155LSS-4 Microwave starts
on its own. In our case, the microwave started up in the middle
of the night. Fortunately, we heard it and investigated before
experiencing a complete meltdown. We now keep the unit unplugged
and are looking to replace it. Kitchen Aid should own up to this
problem that so many have reported.
This is the 2nd
Kitchenaid appliance that I have had malfunction by turning itself
on. The first was the Kitchenaid gas range, which caused an electrical
fire. Thank God we were home and I was able to call 911 before
too much damage was done. After much fighting back and forth
Kitchenaid replace the stove through the store we bought it at.
The 2nd happened last night (6/2/11). The microwave came on by
itself and kept coming on, even if I turned it off. I had to
turn it off at the breaker in order to stop it. If we had not
been home, this could have resulted in another electrical fire.
WHY aren't these appliances being recalled from the manufacturer?
They are clearly very dangerous if they can come on by themselves,
short out and result in an electrical fire!!!
- I am looking
to start a class action lawsuit against KitchenAid, for the constant
F-2 problems that myself and many other people are having with
KitchenAid Microwave model # KHMS155LSS-3. It's time they become
accountable for such a dangerous malfunction. I just hung up
with a Whirlpool Tech, and they had the audacity to tell me that
I am the first person that has called and complained about this
issue. Maybe they should listen to consumers and buyers on their
product. Anyone interested in getting some justice can email
me at *********@verizon.net
- Last night we
were awakened by our microwave. It had turned on by itself. There
was no way to stop it other than disconnecting the power. We
fear an electrical fire may occur in our KitchenAid Microwave
model KHMS155L SS-3. We're concerned that this could have escalated
and resulted in a house fire had we not been home. We are afraid
to use it! These units should be recalled!
Mill Valley - We purchased all KitchenAid
appliances through the builder of our condominium. These appliances
were considered "upgrades". What a joke! The first
appliance we replaced was the dishwasher. It was so loud you
could not carry on a conversation while it was running. The second
appliance we replaced was the stove. It, too, was extremely loud
when there was something baking. It was a combination convection
oven/regular oven. I never used the convection part, but you
always heard the noise as if we were using the Kitchenaid convection
oven. Now the microwave is acting up. It seems this particular
model is prone to starting up all by itself. The model number
is Kitchenaid KHMS155L. I believe there should be a recall based
on all the complaints for the same issue with the same model.
After forking over some serious dough for these alleged "upgrade"
appliances, we have been forced to go out and buy all new appliances
all over again.
I put a medium-sized
potato into the oven for 8 minutes. A few minutes later, I saw
a flash of fire and the flames lasted a good few minutes. It
really was a frightening experience. I had no idea what to do,
except I was pretty sure that I shouldn't open the oven door.
It did burn itself out and is totally ruined. The oven is a KitchenAid
microwave hood combination (model KHMS105E WH-0; manufactured,
Santa Venetia - My brand new Kitchen Aid Refrigerator
Model KBLS22KWMS arrived yesterday. It's a bottom freezer, single
top door model. The bottom deli drawer kept sticking every time
I opened it, so I took the drawers out, to try to find the problem.
That's when I saw that the molded plastic, on which rests the
shelf supports on the deli and crisper doors, was very thin,
and could be pushed in with just normal pressure from my finger.
One of the supports was dented in already. Crisper drawers and
the deli drawer are held by plastic frames, with no metal at
all. Only the top shelves have full metal support. All the plastic
is really shoddy workmanship. I have no faith that this fridge
will last even a year, much less 5. It's going back to Lowe's
tomorrow. I had thought that Kitchen Aid was supposed to be a
higher end appliance from Whirlpool. Now I will not buy another
Kitchen Aid product.
Marinwood - I bought a KitchenAid fridge
side by side with freezer on the bottom. It leaks water all over
the floor. Forms a sheet of ice under the freezer door then the
water overflows. I called Lowes. They sent a repairman that stated
it was our fault for not having air conditioning in our house.
Nothing he can do. I called Lowes again and a new repairman said
he replaced a faulty hose. Now it still leaks and the warranty
is expired. I hate this, our old fridge worked better. Wish I
had it back. The interior shell has numerous cracks. The repair
technician said it is common with KitchenAid refrigerators. The
refrigerator is only five years old. It has Superba stainless
steel side by side for over $2,500.00, and it was paid for new.
I never had any refrigerator or have ever heard of this happening
before. The manufacturing defect is the only reason this is happening
to these units. Has the government done anything yet to protect
consumers against this type of inaction by the company?
Anselmo - We purchased
a KitchenAid Refrigerator side by side from Sears ten months
ago. I have since had it serviced for four times and I'm now
going on my fifth. This time around, I will have replaced nearly
every part in the fridge. My complaint is not only with regards
to the condition of the product and Sears' failure to take responsibility
for it (not to mention all the food I've had to throw out), but
the fact the Sears service department makes it extremely difficult
to get them to come out in a timely matter.
Belvedere - Last time we checked our Kitchenaid
fridge it was 60 degrees. According to Sears, it would be a minimum
of one week before they could come out and repair the fridge,
even though our last repair guy had the part needed to fix the
fridge shipped directly to our home. The part is currently sitting
on our kitchen counter. I guess my question is, is there a lemon
law that protects my family from Sears and the obviously faulty
item that they sold us? If so, I would like this fridge replaced.
I'm very much considering contacting an attorney. What are your
- We have the
Kitchenaid double-drawer refrigerator with custom panels (KDDO27TTX).
The wire harness that connects to the control panel breaks every
two years. KitchenAid replaced it under warranty two times. It
broke again and is no longer under warranty. Attempts to get
them to just send a replacement part were met with "sorry,
out of warranty".
San Rafael - Even a supervisor failed to consider backing
up their product from what is obviously an engineering design
flaw. I can't believe they think it is good business to lose
a customer who spent close to $9,000 on KitchenAid appliances
over a part that can't possible cost them more than $5 to make.
But that is just what they have done. No more KitchenAid for
- I purchased
a side by side refrigerator on 2003. The ice maker never worked
properly. After 8 years, it suddenly stopped working. It was
always noisy and the filters had to be bought only through the
company. It ruined everything in it (over $200 of food I had
just went shopping) and pooled water on our hard wood floors.
Relays burned out causing the compressor to burn. Parts only
covered but not labor. We refused to invest more money in this
horrible product. We will never buy KitchenAid again.
Larkspur - I bought a Kitchenaid refrigerator
from Lowes. The ice maker breaks constantly. I have called Kitchenaid
and they have sent repair people here but the repairmen tell
me each time that they will fix it but that Kitchenaid knows
there is a design flaw and will do nothing to correct it.
- I bought a KitchenAid
refrigerator (Model KBRS19KTSS01) at Sears in November 2008.
In November 2010, the fridge began to warm, and eventually, it
wasn't cold anymore, while the freezer at the bottom was okay.
I called service from Sears and they came the day after. They
told me the control panel was broken so the defrost device wasn't
starting anymore. The man put a new control panel. He also had
to remove a part and used a blower to melt the ice pack. Everything
worked well after. I had to pay $140 for the panel, $100 for
the call, and $61 for one hour of work, total of $301 plus tax.
The man from Sears told me that this problem is usual, that I
should have paid for the extended protection plan, and that he
will have to come back in two years or more if I am lucky.
We purchased a
built in KitchenAid refrigerator / freezer in '06 and have had
it serviced three times. Most recently, the refrigerator stopped
working completely. We have model KSSS42QKX00. We were told (by
the service people recommended by KitchenAid) a main board needed
to be replaced but unfortunately KitchenAid no longer manufactures
that part. Obtaining this information took 2 weeks and 3 service
calls. The 3rd service call was to have the serviceman come to
remove the part so we could mail it to be "rebuilt".
When we attempted to mail it to McGregor, the repair place recommended
by KitchenAid, we learned that the service people removed the
wrong part. We are back to square one. Kitchenaid recommended
another repair company. However, a second repair place will not
get involved because we started with someone else. KitchenAid
offers no solution. We are a family of 8. We have been without
a refrigerator for 4 weeks.
Novato -We always had trouble with the
water / ice dispenser on the door. Now the repairman told us
the dispenser cannot be fixed! Now we have a refrigerator which
does not function for our needs.
Marinwood - We bought all new KitchenAid
appliances when we remodeled our kitchen 6 years ago, bought
all new stainless steel: Refrigerator, Combination Microwave-convection
Kitchenaid oven, Lower large oven, cooktop, and dishwasher. We
had a problem with everything! The refrigerator was the worst.
The ice machine kept failing. The appliance center has had to
come out for the same problem 4 times over the past 6 years at
$140.00 a pop. It has failed again and the only solution is to
buy a new $1200.00 door!
- I bought a French
door style refrigerator along with other small and large appliances
from the KitchenAid factory through Direct Buy in 2006. I have
had numerous repairs on my fridge and my gas range in the past.
Two Saturdays ago, the temperature in my fridge kept going up.
I called the Kitchenaid company and told them my problem. This
was Monday because I could not get them on weekend. The person
I spoke to said that it could be a factory problem. And since
my refrigerator was only 4 years old, she would set up an appointment
with a repair company to come out.
- I have side
by side refrigerator that was purchased in August of 2006. It
was not a cheap fridge. The ice maker burnt out and I called
and they told me it was still under warranty. The repairman showed
up and said, "No way, it will cost $400.00 to repair."
I called back and was told it's not under warranty, but I saw
where it was ordered, fixed and under repair. But I was then
told, "So sad, we can't help."I will never buy KitchenAid
product again. If they had told me it wasn't under warranty,
I would have called my local repairman for a lot less.
Woodacre - We purchased a Kitchen Aid
refrigerator from Sears in August 2001 with a top freezer and
I had nothing but trouble. The freezer defrosts inside the refrigerator
and there is water all over unless you have a dish to collect
it. The ice backs up and the freezer is full of lumps where the
ice backs up. Everyone tells us to defrost it. But it is self
defrosting and even if we do this, it returns in 2-3 days. The
damage it has caused is permanent. I will never buy Kitchen Aid
again and I am fearful of what kind of refrigerator to buy now.
- There is nothing
Superba about this Kitchenaid refrigerator. Three costly repairs
to the ice maker, finally gave up and buy ice at the store, and
now I have to replace the compressor a second time, NOT. This
piece of junk is going to the dump where it belonged with it
was brand new. See you later KitchenAid. You and Toyota should
partner together. About 800 dollars in addition to the purchase
price of the fridge/freezer
- We bought our
Kitchen Aid refrigerator in 2007. This last Saturday the 17th
of April the "Start Relay" caught fire. It was replaced
but may have caused damage to the compressor. Only time will
tell. Has anyone else experienced this problem? Could it be related
to a power spike or surge? Smoked up our entire house with rancid
smelling smoke. Cost $180 to fix.
Sausalito - We bought a KitchenAid Black
refrigerator, top freezer style 5 years ago because like everyone
else we thought it was the best. The fridge started making a
pinging/banging noise from the back/bottom and the service guy
now told us that the compressor is going. He said these are not
good compressors. To replace it would cost $500+ and he said
he can't tell us if that will even fix it completely. He also
said it can go at any time, tomorrow or a year from now.
San Rafael - I will never buy another KitchenAid product.
I know people that have had their refrigerators for 20 years.
The thing is in excellent condition except when the compressor
finally goes I will look forward to kicking it to the curb to
get a different more reliable one.
Fairfax - Our 3 year old kitchenaid sepurba
Refrigerator is heating up to the point of burning our arms.
Tech says its the fan motor. Food in fridge is freezing, food
in freezer melting...after buying what we thought was a reputable
Kitchenaid refrigerator, we're paying... do the repairs cost
the same as a new fridge?
-This $3,000 KitchenAid
refrigerator KFIS20XVMS00 was purchased on 9/17/08. Within 13
to 14 months it was freezing food in the refrigerator section.
Perfect timing, just out of warranty. This refrigerator was bought
in hopes of buying a headache free refrigerator for a few years
not months. The appliance repairman given by the KitchenAid has
replaced the damper for the refrigerator section. After this
repair, food is still freezing in the refrigerator section. I
have contacted KitchenAid and they suggested adjusting the freezer
temperature up. This has been tried. Currently both temperature
controls are set at the maximum temperature allowed. Food is
still freezing in the refrigerator section. KitchenAid is not
the name it used to be.
- Kitchenaid refrigerator
compressor relay burnt up and also burnt up the compressor. The
unit is only six years old. There is a recall on these relays
for Whirlpool, Magic chief and Jenn Air yet KitchenAid is not
covered. The company will cover the cost of parts but not labor
that is $622.00. Seems like they need to expand their recall
I bought a side
by side fridge new four years ago. I bought stainless steel.
now all the stainless is rusting only four years old. I only
use a stainless steel cleaner on this product which was recommended
by the dealer I purchased it from. What is my recourse from KitchenAid.
Fairfax - We bought our house 3 years ago
and a Kitchen Aid side-by-side came with it, apparently purchased
in 2005. The ice / water dispenser never worked, but we "lived"
with it. Then one of the shelves broke, and we were unable to
get it replaced. Then yesterday, on Thanksgiving Day, no less,
the damn thing stops working all together.
- We lost all
of our food in both the refrigerator and freezer and the huge
puddle of water underneath caused by the melted ice container
ruined our hardwood floors. So the grand total of damage, including
cost of food, new refrigerator, and repairing our floors? $14,000!
Sorry kids, no Christmas this year! Needless to say, we will
be buying a different brand of refrigerator.
Sausalito - I purchased a kitchenaid French
door w/ bottom freezer, three years ago. I just received the
estimate to repair the common problem of the fan not working.
The repair man said I should replace the control panel or this
will happen again. I said I'd dump the fridge before putting
$450 dollars into a non-guaranteed piece of [product].
Every repairman I spoke with said the repair will only last 2-
5 years and you will be at it again. This is the last time I
will purchase this brand. Lowes, Sears, and the rest should drop
the brand until Kitchen aid honors its commitment to its customers.
Anselmo - I have
a KitchenAid Touch-Activated Induction Cooktop that has been
turning itself off while showing error codes since I bought this
unit. It also shuts down if water boils over and touches another
pot surface. KitchenAid's fix was to turn off power to the unit
and wait a bit. Now, it is showing another error code and nothing
can correct it. KitchenAid says to get a repairman to fix it,
but I have had this ongoing problem since it was new and I have
been to the power box at least 20 times since I bought this.
My 20 year old electric coil cooktop never shut down during use.
This unit is a piece of **.
- We have a KitchenAid
Electric Range model # KESC307HBS8, serial #**. According to
KitchenAid, this oven was made in June of 2003. The previous
owners of our home informed us that it was installed in 2005
brand new. This past fall, the digital part of the oven that
tells the time and gives a temperature reading stopped working.
The oven, however, still operated and came up to its necessary
temperature. Last week, on Jan 1/5/11, I turned the oven on to
500 degrees and heard two pops. The glass inside the oven popped
in two places and caused the glass inside to crack all over.
I am not an oven expert but I am pretty sure that no matter what
temperature it reaches, the glass should remain intact. Seeing
as the oven is still very new, I am completely dissatisfied with
its performance. An oven should not be made to last only a few
years. I have contacted KitchenAid a few times about my issues
with their product and was told I would receive a call back about
my problems but am still awaiting that call.
Rafael - When
I turned on the Kitchenaid cooktop burner of my gas stove top,
flames shot out the back of the burner. Fortunately, my son noticed
the flames immediately and I was able to contain the fire. It
burned my countertop and melted the backsplash. Apparently, the
center cover on the center of the burner was not perfectly in
place and therefore caused the fire.
Larkspur - I bought this stainless steel
kitchenaid range about 3 years ago. It was "refurbished"
when I bought it at Lowe's and only $100 cheaper than new. Some
months ago The "off" button for the stove quit working---dangerous!
I figured out how to turn it off by going to the "stop time"
button, otherwise it won't turn off. The oven does not maintain
heat. I have to push oven temperature button every 15 minutes
to get the temperature back to the set amount. This is the worse
stove I have ever bought. Usually a stove will last for at least
10 yrs if not 20 or 30. This is dangerous and not acceptable.
- We have a KitchenAid
gas range KGRT607H. It is ten years old. We now find out that
parts for this stove are no longer manufactured. That's after
spending over $700.00. We talked with the manufacturer and they
told us "tough". I will never purchase a KitchenAid
product again. They have horrible customer service. Please don't
buy their product.
- Kitchenaid Gas
Range Model KGSA906 panels froze and won't turn off oven. Needed
to stop oven by setting a timed bake. Replaced panel 3 times.
First time I paid about a month out of warranty. Second and Third
time they replaced. Each replacement was by a technician that
bent the sides of the Stainless to get it to fit back together.
Today Self-Clean cycle panel went blank after 2 hours.
Tiburon - We bought a KitchenAid stove
less than 2 years ago and this was the second time we did a self-clean.
After about 1 hour into self-clean, the panel in the front went
completely blank, the clock was blank and the stovetop cracked.
We paid this stove $2500.00 and it worked good for 2 years and
we are asking is this normal? The model number is ****. The technician
is coming on November 29, 2010 so we still don't know if we have
I used the self-cleaning
feature on my KitchenAid stove for the first time. The oven door
is locked and the electrical panel is out. I am reading hundreds
of reviews from customers having the same problem yet KitchenAid
will not do anything about it. They have terrible products and
even more terrible customer service.
- Kitchen Aid
Duel Fuel Range. We ran the self-clean function on the stove
and the computer module quit working. The gas burners still work,
but the oven door is locked and the oven controls are completely
dead. This is the second time this has happened. The first time
the oven died was on Thanksgiving when we were cooking the Turkey.
It is less than 2 years old. The first time it took them over
a month to fix the problem. I guess they will be quicker this
time as they now know exactly what to do.
Marinwood - We bought a new KitchenAid oven
in 2009: The Architect Series II, Electric Range. Today, October
10, 2010, it stopped working after we turned on its self-cleaning
feature and off it went. Both the oven and electronic display
stopped working. We have since learned that this is a common
defect on this expensive oven. We called KA, but being Thanksgiving
Monday, there was no one there and we were not offered to leave
a message with them.
When we used the
self cleaning function, the display showed that a fuse had been
blown. The repair person said that the venting was inadequate
causing too much heat and that was why the fuse blew. We have
drilled some holes in the cabinet to allow for venting but after
reading comments by others, I am concerned that using the self
cleaning function will just mean another repair bill. I would
be interested in knowing if anyone else has tried to improve
Ross - I purchased a KitchenAid gas
range in September 2008 and in less than two years, both oven
igniters (they allow for gas flow) have 'burned out'. In researching
for answers, I've learned this is a circuit board problem with
this brand and costs almost as much as the stove to repair. It's
sad because in the time I've had the product, I've used less
than 20 pounds of propane in two years which is indicative of
very little use and certainly nowhere near enough to justify
complete burn out of the main circuit board. It's an inferior
product that KitchenAid will not stand behind.
I bought model
KHMS155LSS-3 Over-the-Range Microwave and the architect stove.
I have been extremely disappointed in them. I remodeled my kitchen
about 4 years ago and replaced all the appliances with KitchenAid.
I have had service come out twice to fix the stove (self-clean
blows the thermometer) and now the microwave comes on by itself
and has an F-2 error.
Santa Venetia - In 2008, I bought a KitchenAid
electric range. I used the self-cleaning option for the 2nd time
a few weeks ago and it completely shut down, the computer panel
is not working and the oven door locked. After reading many online
complaints, I figured out it was the thermostat fix blowing up.
KitchenAid would not replace my the part and wanted to charge
me for a service call. Sounds like this part should be recalled
and should be replaced at KitchenAid's expense. I paid out of
pocket to replace the thermostat fix.
Mill Valley - I have a KitchenAid Superba
double wall oven that was purchased in March 1998. The oven works
great, but I can't use the self clean feature. The two times
I did use it caused the oven to completely fail the first time
& the convection part of the top oven failed the second time.
I am beginning to be concerned about a possible fire hazard and
am wondering if I should get rid of the oven completely. I see
from several posts that the same problem exists on the newer
models as well. You would think that KitchenAid would have acknowledged
the problem by now and come up with a fix. It is really annoying
to pay money for an extra feature that you cannot use, and even
more annoying to know that they are aware of the problem and
still charge for a feature that they know is not useable.
We bought a new
KitchenAid Gas Range in 2005 for a new home. It has failed three
times in five years and is no longer usable for self cleaning
as it fails after only 2 or 3 cycles. We have had to pay each
time for a new panel and the installation cost. The oven is unusable
for a week at a time when it fails. Caused embarrassment and
inconvenience because of entertainment arrangements being canceled
and a reluctance to rely on the oven for entertaining purposes.
It is a totally unacceptable product.
I ordered two
parts to repair a KitchenAid glass top cooktop #kgct305a which
needed a gas valve and switch. The correct part numbers were
sent. The service tech's came and took the cooktop apart. Upon
opening the packages, we found out that the parts in the packages
were the wrong parts and was wrongly labeled in their packages.
I was charged $192.55 for service call due to your error. I should
be reimbursed for that.
- We bought a
KitchenAid electric range 4 years ago. Apparently, KitchenAid
ovens and stoves are adverse to getting hot. The self-cleaning
feature didn't work the first time I tried and hasn't worked
since. Now, the black trim around the edge of the stove top is
peeling and getting rusty underneath. I thought KithcnAiod was
a brand name I could trust, but clearly it is not. I will never
buy another KitchenAid again.
In reading other
complaints, I guess I should consider myself lucky! I have had
my range for a little over five years and have cleaned it several
(maybe 20 times) in the five years. This morning I tried to use
the cooktop while I was cleaning and I couldn't get any burner
to turn on. I tried the number and got an automated system. I
could find nothing in the manual about the cooktop not working
while the oven was cleaning.
Sausalito - I have a high end KitchenAid
stove that is only a few years old. This is the second thermostat
I've had to replace in two years -- apparently I cannot use the
"self clean" mode, even at its lowest setting, without
burning out the thermostat!) This time my warranty has expired,
so I will be paying a couple hundred dollars to get it replaced.
After looking at this web site, it's also apparent that this
is a common flaw with their stoves. I wish I had known before
I dished out $2k!
I purchased KitchenAid
stove model number KGSK901SSS01 back in January of 2009. On March
1, 2010 I used the self cleaning cycle of the oven . Even after
the oven cooled, it remains locked and the display panel is blank.
The appliance service repair man immediately knew what the problem
was since this seems to be common and told me that he need to
order a hi-limit vent kit. This visit cost me $111.30. The part
will take a week and then there will be another fee of approximately
My husband was
cooking on the back burner and the pan touched the glass on the
backsplash and it shattered everywhere. Is there a recall on
this model? Clearly by the complaints filed the glass they are
using is not made for heat as the oven has issues also.
Marin City - Bought this KitchenAid stove
model in late 2009. It was the only one on the market that would
fit into the space I have between cabinets. First, the seller
sent me a damaged product. Second, I was compelled to pay for
insurance through KitchenAid to replace the damaged stove. A
few months later the unit that controls the self-cleaning feature
blew out the first time I used it. Another expense.
feature does not clean efficiently. Four years later I just set
the oven at 450 degrees per a recipe only to have the oven and
the kitchen fill up with smoke. I am on this website to find
out how I can get involved in a class action suit against KitchenAid
for this defective stove. Suggestions? $500
We purchased four
high-end KitchenAid appliances four years ago, a dishwasher,
stove, Kitchenaid refrigerator and microwave. All of them have
required expensive service calls, the stove on multiple occasions.
It has been impossible to contact anyone at the Kitchenaid company
above the (allegedly) supervisor level at customer service. Although
some of the parts were covered under warranty -- all of the electronic
boards in the stove were replaced -- others were not (dishwasher)
nor was any of the labor except for the microwave, which caught
fire and the repair was considered a safety issue. These appliances
are lightly used -- it's just myself and my wife -- but it is
obvious they are of poor quality. The service people who have
made the repairs have told us they models we have been discontinued
Marin City - Purchased a kitchenaid stainless
steel gas and convection range model KGRA806PSSS00 in Jan 2005.
I have never been able to self clean the oven, because everytime
I have it shuts down and the door remains locked. The first time
was within a few months of purchase,it took seven weeks for the
oven to be repaired. The company would not buy back the range.
I have had to
repair the same problem numerous times, to the point where the
technician recommended that I use a spray to clean it. Just today
I had to replace the electronic board due to the off button not
working. I have seen the same issues being complained about since
Anselmo - We bought
top of the line Kitchenaid Gas Range only to have the stove fail
upon first using the self clean feature - it was covered under
warranty. The second time we used the self clean oven - same
thing happened - this time not covered under warranty and, even
thought there were numerous posts of their customer site with
the same issue - they refused to compensate us.
I bought a new
KitchenAid stove, dishwasher, microwave, DVD combo, TV, refrigerator,
Kitchenaid washer and dryer all at the same time in 2005, ALL,
ALL KITCHENAID. I have replaced the stove, microwave, DVD combo,
wash machine, and now the dryer is failing. Kitchenaid sells
crap. What ever happened to the days when appliances were made
in America and lasted 30 years??? And why do they keep you on
the phone for 45 minutes and then tell you they can'nt do anything.
We should get a class action lawsuit together and start our own
Madera - Kitchenaid
Oven Self Cleaning shut down and is unable to use. I bought the
Kitchenaid cook and range on March. I used the self cleaning
function first time yesterday. The front panel shut off after
about 2 and half hours, the door locked and I am unable to use
it. I see a lot of people complained about this function. I wonder
why Kitchen Aid not recall this product. This is very dangerous!
I called and requested for service man since my oven is still
under warranty! Hope it works. I'm very frustrated after reading
all the complaints from the consumers.
we purchased a
Kitchenaid Supeba gas stove / oven with Cooktop in 2010. had
problems from the start. store ignitor had to be replaced twice,
electronic control panel on front replaced, and various other
repairs (also had to have repairs on Kitchenaid microwave and
dishwasher. Now oven won't heat up and house smells like gas.
lucky if we don't blow up the house. will never but kitchenaid
again and will tell everyone same
Had 4 thermostats
replaced, after using the self-clean in my Kitchen Aid wall oven.
I called Kitchen Aid several times, and they said they didn't
know of any reasons as to why this was happening, nor did they
give me a solution. The last service person said this was a common
problem, and that the fan had to be replaced with a larger one.
This solution came from a "service pointer" from Kitchen
Aid (December 2008). The original fan was too small, and had
to replaced with W10176670.
Valley - Our Kitchen
Aid Wall oven was installed in 2008. In October 2011, we had
a power outage that lasted a few days. The 3 year old wall oven
did not come back when power resumed. The display panel is gone,
and a replacement plus labor will cost $300. We have experienced
additional problems with 3 other Kitchen Aid appliances (lights
not working, faulty parts). Customer service was unresponsive
and tries to sell warranties.
Like what happened
to thousands other people, my KitchenAid Superba oven (Model
No.: KEBS177DBL7 / Serial No.: XJ3102005) refused to heat up
after I used the self cleaning feature for the first time. Of
course, it was the infamous blown thermostat. I contacted the
KitchenAid customer service, providing links to other complaints
about the same issue and asking just for a new part. They said
that even though I am a valuable customer, they can't help me
since the oven is out of warranty. Fine.
We bought a KitchenAid
Washer and Dryer approximately four years ago. Both units have
broken down. The dryer had bad solenoids for the gas valve and
with the Kitchenaid washer, it was a coupler that was made of
plastic. This is what pulls the drum and it was made of plastic.
I will never buy another KitchenAid appliance again.
My first washer
/ dryer lasted over 17 years. I only bought new as I was moving.
And it was easier to just purchase a new one instead of moving
the old, so I left it with the house that I sold. I purchased
a KitchenAid washer / dryer. Just ten days past the warranty,
the heating element went out of the dryer. John's Appliance (who
I purchased it from) said that they couldn't honor the warranty
and they were going to charge me $80 for just the service call.
Since they were already out there, what could I do? The total
cost was about $220. Last week, the shut off button on the dryer
quit, so when you open the door, it is still tumbling. It will
shut off by using the dial on the top--well, for now, anyway.
This morning, the light inside the dryer quit. What's next?
- I purchased
My Kitchenaid Washer and Dryer from Lowes on 9/21/2010. I already
have had my Kitchenaid Washer repaired. Then today, I had to
have the Kitchenaid Dryer repaired when a belt, which is not
even a year old, broke at a cost of $116.53. I always thought
Kitchenaid was the top of the line in appliances. I guess I was