The ice maker has stopped working 5 times in 16 months; twice under warranty. We did purchase the extended warranty but we have lived more often without ice than we have with it making ice. Frigidaire is not interested in customer satisfaction. Do not buy this product.
Purchased Frigidaire cooktop 3 years ago. After first year, problems began. Only have 3 working burners and it keeps tripping the switch on a regular basis.
Dryer failed the day before the warranty expired and they refused to warranty dryer. They say that because I was unable to reach them the night it failed the warranty is expired although the dryer was in warranty when it broke. I am of the opinion that the dryer was in warranty when it broke therefore they should repair it. This tell just how well they honor their warranty and I will never purchase another Frigidaire
WOW I sure wish I had read all these bad reviews before I wasted $1500 on my P. O.S washer & dryer. After about a month the dryer started to get the clothes hung up inside the drum, at first I thought that maybe that load was to big, but it does it on small loads also. So after lots of tore up clothes, & a stack of about 300 or more pictures to prove it, I called & told them I believe you have a faulty design!!!RECALL IT! They had someone come out & service it, replaced EVERYTHING inside the dryer (even the drum itself), that did nothing.
Four years ago I purchased a very high end Frigidaire washer and dryer(don't even remember the model now) I had this set less than 2 years before the dryer went out. I had purchased a extended warranty on the set and because the dryer could not be fixed I was sent a gift card in the amount of the original dryer, but only good on Frigidaire products. Within six months the washer had severe problems too.
AUGUSTA, GEORGIA -- We built a new house in April 2008 and all appliances were Frigidaire. To date all but the Dryer and Dishwasher have failed (in some way) with ZERO warranty assistance. #1 Washer model ATF7000FSI. Aggitator paddles inside drum break (three times with nothing heavier than jeans inside) and door unlockes when it feels like it. #2 Side by side Fridge model FRS6LE5HSB3 The day AFTER the warranty expired the ice in door quit working, still makes ice and dispenses water but when the ice paddle is pushed no ice drops and the auger inside the tray doesn't turn. #3 Microwave model FMV159GC The handle on the door cracked all the way from base to tip. Frigidaire said "abuse or slamming too hard" I can assure you this door was never slammed. It looks like the (cheap) plastic dried up and split. #4 The Range (my personal favorite) Model GLEFZ369FCC Not only is this glass-top model junk it is a fire hazzard. The front-left heating element in the glass top heats to wide open HOT when ever it wants and doesn't shut off unless you turn it the wrong way (to off) SEVERAL times. Sometimes when it goes off you will find the stovetop glowing red a few minutes later. All items were purchased new when home was built, they are not bottom end models and all but the washer are Stainless Steel. I would stay away from this brand. Google any of there products and look at all the complaints of quality and service with this company. I wish I did before purchasing. After all these problems our custom home builder is no longer using this brand.
CHARLOTTE, NORTH CAROLINA -- We have purchased two Frigidaire Professional ranges, and neither will work. The part number is FPEF3081KF. Frigidaire is saying that the problem is the electrical service in this part of the US (Kansas). However, we aren't having any problems with the Frigidaire Gallery, GE, Samsung, or Whirlpool appliances in this same small development. Supposedly Frigidaire is replacing one range (with who knows what) and says the other doesn't qualify because it's not a manufacturing defect.
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven.
I purchased a home last year with a Frigidaire electric range/oven. It seems to be fairly new, (4 years old) according to the owner's manual and the repairman. I was roasting in the oven when the temperature kept rising. It would not cut off. I was afraid the oven was going to explored. I turned the breaker off until I could have someone look at it for me. He checked it out and it seemed to be working fine. He thought it was the electrical panel. He said it would cost $450.00 to replace. I wanted to check around first because I thought that seemed too high and I could probably buy a new one for a little bit more. So for about a month it worked fine, then last week I was roasting a chicken and the oven started beeping. The same problem occurred with the temperature gauge. Now when I turn on the breaker the oven will come on even if I have not turned the oven or stove on. The oven will start itself and the temperature keeps going up. It seems like this product has a lot of problems and I don't think I would ever buy this product or any product from Frigidaire.
Frigidaire refrigerator FGHB2844LF is a lemon. The ice maker has stopped working 5 times in 16 months; twice under warranty. We did purchase the extended warranty but we have lived more often without ice than we have with it making ice. Frigidaire is not interested in customer satisfaction. Do not buy this product.
We purchased a small wine storage refrigerator from a dealer. After nine months the cooling unit failed. Well within the warranty period of one year, I contacted Frigidaire (per their policy) and had to aggressively pursue that communication to receive permission to return the unit to another retail store who Frigidaire said would exchange the unit. A call to that dealer resulted in more delays, and what's worse: no return calls. Finally, frustrated, I contacted Frigidaire again who told me that the warranty period had expired and that their records showed that my unit had already been return several months ago. They 'offered' ad 50% discount on a new unit, but now won't even return my emails or phone calls. I found their behavior unethical and deliberately deceptive.
Ran it at Max for first 2 weeks, thinking it is new and the weather is hot. Frig part was barely cold so got a thermometer which registered in danger zone. Freezer was fine...then. Called for service and told had to wait 2 days (and take a day off from work). Upon returning home on the day I called, found refig temp at 60 and freezer defrosted. Over $300 worth of food gone spoiled. Called customer service and as a result received a $25 check (an insult) for food loss (not to mention 2 days lost pay which I knew there was not a prayer of getting).
I have exactly the same problem. My Frigidaire refrigerator is so noisy that I have to turn the TV up to hear it when the fridge is running, which is often. I hear it in every room of the house and my nerves are shot. I can't relax in the kitchen where I like to sit and drink my coffee or eat meals. I called the Frigidaire dealer to have it checked it and was told it was normal and working properly. I have never had a fridge that was this noisy. It has been the same loudness since the day I got it. I've put up with a it a long time and it is driving me crazy.
My husband and I bought a Frigidaire Dishwasher early this spring 2011 at Leon's and it does not clean worth a damn on any cycle! Imagine having to clean your dishes in the sink before loading them into the dishwasher! It cleans so bad that if wet soya sauce is left on a dish it will actually bake it on the dish! Oh and don't think that there is an issue with plumbing or the water pressure, it would seem the only sprayer that kind of works is the one in the bottom but the one on the upper rack appears to be only for decorative purposes! Leon's has refused to take the defective machine back and refund our money or honour the four year warranty that was purchased and Frigidaire suggests changing the detergent. Let see I've tried Cascade, Electrasol, Somat 3 and Palmolive nearly all to the same effect but I have to say Somat 3 does work the best. I'd just like to say I bought a lemon and my son says "I told you so".
Less than 2 years ago I bought all new Frigidaire appliances for my kitchen. Within the first year the motor on the dishwasher had to be replaced, and it still sounds like a jet plane landing. Within the first year there were 2 service calls made on the wall oven. The second call resulted in the entire board having to be replaced. 2 weeks ago the wall oven completly failed again. When the service tech came to repair the oven the second time he suggested I not use the self clean feature as this causes "all kinds of problems" The self clean feature was one of the reasons I purchased that model. I should add that there is only one person living in the home and both the dishwasher and oven have been used very few times. Now Frigidaire says I have to pay to have a service tech come out again BEFORE they will assess the oven. So....after buying 5 new Frigidaire appliances and having major issues with 2 of them in less than 2 years I think speaks volumes about their products. The satisfied customer is not an option for Frigidaire. They have been completely unwilling to assist in any manner. Caveat emptor!
Purchased the washer in December 2008. The washers control panel turns on by it self, and then starts beeping, when you use the CANCEL button it turns off for a few seconds then turns on again, this will continue until you unplug the washer and leave for a couple of hours. The above machine was replaced with a new one, but the problem still exist. The electrical connection has been check, for correct polarity and grounding. Am I the only one with this problem ? Frigidaire Customer Service doesn't seem to care. Sent them an email, never received the promised response. Also called and the person did not seem interested, just went through the motions.
I finished building a new house about a year ago. We installed a Frigidaire 30" smooth top cooktop because of price and like the looks. Within 4 months we started having trouble with it. One of the burners refused to turn off, and overheated like crazy. Under warranty, a repairman replaced a rheostat. That worked for about 2 weeks. Same repairman came out and replaced ALL the rheostats. Now, here we are six months later, and the same problem has cropped up. Since it's out of warranty, I'm replacing the part myself. I've noticed that the components to this item are really cheap. I'm assuming they are Grade A Chinese parts. Frigidaire is off my list of future purchases.
The Frigidaire Gallery Series Dishwasher we bought less than a year ago was a total piece of junk from day one! I brought it home used it several times the first week and I had to rewash the majority of the dishes by hand. We tried several different ways of loading in hopes of remedying the problem and nothing worked. When we tried to return it to the store they refused to take it back since it had been more than 7 days since date of purchase. Then we started having trouble with the lock button within a month of purchase. Sometimes it would lock and sometimes it wouldn't unlock. Here it is 9 months later and I have been trying for the last 3 hours to "unlock" the lock switch in order to run a load and it simply will not work. $450 for this piece of junk is not worth the grief. I will go back to Maytag for my next dishwasher.
I've spent a fortune on what should be an efficient pair of front load machines. To my misfortune I spent a whole lot of money on something that wasn't worth it. My new washer leaves my clothes smelling like wet dog. I've tried the tablets they recommend for front load machines......waste of money, water and time. It didn't work. The softener compartment doesn't drain even when filled only to minimum. My dryer sometimes leaves my clothes just a bit damp and if put in again gets over dried. I've gone through all the troubleshooting and still no solution. I recommend that everyone considering a Frigidaire appliance don't think about and find a better brand. If anyone out there has a solution for my washing problems, please let me know.
Purchased a front loading washer from Sears less than two years ago and already it is ready for the garbage dump. It has smelled like mildew since the first couple of weeks and Sears did offer to come out and replace the gasket, for a fee of course. Then it started leaking a couple months ago, repaired that, and now it does not work at all. I bought a smaller front loading machine over 8 years ago from Frigidaire and it is still working well, my sister has it. Looks like the company's products have gone downhill. Won't buy an appliance from Frigidaire, or Sears, again.
Dryer whistles while it works and it's not my favorite tune. Two different repair men have come out and both said " That's normal for the Frigidaire" The whistle is loud and can be heard throughout my home. Lint trap captures maybe 80% of the lint, the rest is left on the inside of the door and around the lint trap handle. Also "normal" according to the repair men. Can anyone at Electrolux/Frigidaire explain to me why a loud whistle sound coming from their dryer is considered OK? Which engineer came up with that design? Who in QA signed off on it? Do you have a QA dept? These are the questions I would like answered.
Frigidaire Microwave Catching On Fire - Appliance Less Than 8 Months Old - Microwave
I bought a Frigidaire microwave as part of a set (fridge, dishwasher, range, microwave) in October of 2007. The microwave burst into flames spontaneously in August of 2008, less than 10 months after being purchased. The microwave was still under warranty when the trouble began and was reported. Technicians have come to try and repair it a total of 6 times to date, with no success. After losing many hours from work, waiting for technicians, and reaching high frustration levels, I contacted Frigidaire and received the worst customer service EVER!! I was informed that the microwave was repairable and would not be replaced.
My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement.
I've had my Frigidaire Professional Microwave FPBM189KF for 2 months. I LOVE the sensor cook, defrost and auto cook features. It cooks perfectly every time salmon, broccoli, casseroles and hot beverages. Stainless exterior does not accumulate the fingerprints I was expecting. Drawbacks: turned off the beeping sounds due to loudness, you cannot use the timer feature while microwaving food, unit is a little noisy. (my home is very quiet, so I may be overly sensitive to the noise issues) The unit is large, be sure to measure the projection. Mine is mounted on the wall under a 14" depth cabinet and it sticks out another 2" past.
After major damages from Hurricane Katrina, We rebuilt and bought a Frigidaire Professional Series slide-In Range ($2,000) in April 2005, (4yrs ago) First problem, Code F30(12 months old) Second problem, F30 Code(18 months old) Third Problem, F10 Code (30 months old)Fourth problem on 8/02/2010 - Part on Stove knob broke, ($235 knob) And yesterday, you guessed it, F30 Code for the third time in 4 yrs. We have decided to contact our Attorney. We paid $2,000 for the Range (Lowe's) and since have paid around $500 in extended service contracts. I have written consumer products and have read numerous other posts. Don't be fooled, Frigidaire and Electrolux are one in the same. We purchased a Frigidaire upright Professional series Freezer 2005 also, 6 months later, compressor went out...How are they getting away with this? About time someone (me for one) files a lawsuit. By the way, Service Man informed us that as long as Frigidaire offers an extended service agreement, keep purchasing them..Ha!!ha!! The Range that is never paid for!!
Boy, for $900 I'd sure expect to get a washer that didn't crap out within months. I started getting the E20 error code within 6 months of purchasing brand new. We'd pull it out and fix it, push it back....a few weeks later same thing. By the time the one year warranty was up, it was EVERY SINGLE LOAD. Frigidaire's response-please contact a local serviceman ($75 an hour, my cost!). For $900 a year, I can afford to go have my laundry done. BOO FRIGIDAIRE! And don't even get me started on their worthless dishwashers!
Soon after I bought this "frost free" Frigidaire freezer from Lowe's, thick ice began forming on the top shelf on the door. I called for service, and the repairman told me that all of these models had this problem, there was nothing he could do, that the company would not do anything about it and that I had to live with it. So, I have lived with it, and it wasn't terrible at first but steadily has become worse and worse. Also I have a problem with the door, I now have to shut it repeatedly to get the seal to work, probably due to all the frost and ice. I lost a whole freezer full of food including expensive wild salmon, because the door did not seal properly.
I'm considered a lucky one. My Frigidaire GLTF1670ASO front load washer lasted for 7 years. During this time the clothes seems not clean, they have funny smell. I only found out why, when the machine is broken. Frigidaire used a thin extrusion aluminum spider in the back of inner drum. Aluminum is corrosive. With the plastic outer tub and stainless steel inner tub, will speed up the corrosion of aluminum spider. During the process, it creates bad smell to your clothes. After 4-5 years, with a heavy load and fast final spin will snap the spider.The (only) inner tub is warranty for 25 years, but don't count on it. They won't send the part to you. You must go through "authorized service personnel". You have to pay up front, whether your machine is fixed or not. They get your money in stages, so you won't back out. After go through the process, it might cost you about $300, if Frigidaire is honor its warranty, if not $500. They might not because of the hard water level in your area or you don't use front load detergents. It will take about 2 months or more before your machine is working again.I put my machine to the landfill, unfortunately, I cannot pay to fix the machine for 2/3 the cost of new one, and wait for 2 months. You bet my next one will not be Frigidaire nor Electrolux products (Electrolux makes washers and other appliances for Frigidaire, Kenmore...)
We purchased a brand new Frigidaire Gallery Stainless Steel Gas Range model: LGGF305MKF Within a couple of months it is showing rust spots on the stainless steel surfaces. The spots are under what looks like a factory applied protective coating and not due to any improper cleaning or damage by the consumer. Product warranty specifically excludes rust. Customer service refuses to help. When purchasing an appliance at a cost of over $1000, a consumer expects it to last and not rust within less than one year. The surface, if indeed made of stainless, is of inferior quality. We've since learned that if the stainless is magnetic it is cheap/inferior product. None of our other stainless appliances from other brands are rusting. The surface is worse than/less durable than much cheaper enameled appliances. We paid a premium for a stainless appliance and got junk - stay away from stainless Frigidaire and Electrolux (parent company) appliances.
There are numerous reports on the web of other consumers having the same problem.